| Please take a little time to read our Terms and Notes below. |  |
| Dogs | We welcome well-behaved dogs by prior arrangement. Please note that we charge a small supplement for them. We do require that dogs are not left unattended in bedrooms; therefore they should be placed in your car during mealtimes. Dogs should not be allowed on to chairs and beds, so you will need to bring their own clean bedding. Please feel free to discuss these issues with us at the time you book. | ||||||||||
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| Children | We regret we are normally unable to accommodate children. | ||||||||||
| Disabled access | We are keen to assist guests who have any kind of disability, but Heddon’s Gate may not be suitable if you have limited mobility, because all bedrooms are on the first floor. Please feel free to discuss your requirements with us before booking. | ||||||||||
| Smoking | Smoking is not permitted anywhere in the hotel. We do not have any ‘smoking bedrooms’. | ||||||||||
| Meals |
Breakfast is served between 8:30 and 9:30 am. We do not serve lunch; a good, modestly priced packed lunch is available on request at breakfast time. Afternoon tea is available to our half-board guests between 4:00 and 4:45 pm; guests serve themselves in the lounges. Dinner is four courses plus coffee and chocolates, all included in the half-board prices, with a daily-changing, limited-choice menu. You can opt for a fifth course for a supplementary charge. We cannot give reductions for courses or meals booked but not taken. We will ask for dinner orders in the afternoon, and they should be placed by 7:00 pm latest. Dinner is normally served at 7:30 pm, but you can choose to eat later, up to 8:00 pm. Room service is not normally available. Please let us know at the time of booking whether there is anything you cannot eat. |
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| Telephones | Please note that we are blessed with no reception from any mobile phone network at Heddon’s Gate. A signal can be picked up within a short walk or drive from the hotel. All bedrooms have direct-dial telephones. | ||||||||||
| Deposit and cancellation |
A deposit is due not later than 3 weeks before arrival. It will be forfeited if you cancel your booking after the due date, and additional charges may apply (see table below). A confirmed booking is a binding contract upon you and us, so we advise you to take out travel insurance to cover unforeseen events.
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| Payment | Accounts must be paid in full upon departure. We accept cash, cheques, Sterling travellers’ cheques and most debit and credit cards. | ||||||||||
| Arrivals and departures | Rooms are available from 2 pm on the day of arrival. On your departure day, we would be grateful if you would vacate your room by 11 am. |